Delete your data
SoftCue
SoftCue keeps everything on your device, so you can delete all of it yourself, at any time, without asking us.
Email a deletion requestShort answer
SoftCue has no account and stores nothing on our servers, because there are no servers. Deleting the app deletes everything it held.
Delete your data inside the app
SoftCue can erase everything it holds without you uninstalling it:
- Delete everything: open SoftCue on iPhone, go to Settings → Data → Delete all data, and confirm. This removes your cues, history and settings, and clears the Watch's cues the next time it syncs.
- Clear only your history: Settings → Data → Clear history.
- To remove the Watch copy straight away, delete SoftCue from the Watch. Deleting the iPhone app removes everything it stored on the phone.
- Your SoftCue Pro purchase stays with your Apple Account and can be restored.
- We hold no copy of anything, so there is nothing for us to delete and nothing for us to recover.
Delete everything
Deleting the app removes all of its data from your device:
- iPhone or iPad — touch and hold the app icon, choose Remove App, then Delete App.
- Android — touch and hold the app icon and drag it to Uninstall, or use Settings, then Apps, then Uninstall.
- Your own device backups may still contain a copy until those backups are replaced or deleted. Those backups belong to you, and we have no access to them.
What we hold
We hold no account for you and no copy of your SoftCue data. The only personal information we would ever hold is an email you chose to send us for support.
Delete a support email
If you have written to support and want that correspondence deleted, email support@clicksparksoftware.com with the subject "Delete my data". We will delete the thread and confirm, normally within 30 days.