Delete your data

NetRunbook

NetRunbook keeps everything on your device, so you can delete all of it yourself, at any time, without asking us.

Short answer

NetRunbook has no account and stores nothing on our servers, because there are no servers. Deleting the app deletes everything it held.

Delete your data inside the app

NetRunbook can erase everything it holds without you uninstalling it:

Delete everything: open Settings → Data → Delete all app data and confirm with Delete everything. History, favourites, saved devices, the Watchlist, saved requests and their secrets, Snapshots, Runbooks, Diagnostic Sessions and settings are erased from the device.
On iPhone, iPad and Mac it also empties this device's file in your iCloud and turns sync off on this device. Your other devices keep their copies until you do the same there.
To remove every device's copy from iCloud at once: iOS Settings → your name → iCloud → Manage Storage → NetRunbook.
Your NetRunbook Pro unlock is kept, so it is not lost by accident. It belongs to your store account and can be restored after reinstalling.
Deleting the app removes what it stored on the device. A copy already in your iCloud stays until you remove it in Manage Storage.
We hold no copy of anything, so there is nothing for us to delete and nothing for us to recover.

Delete everything

Deleting the app removes all of its data from your device:

iPhone or iPad — touch and hold the app icon, choose Remove App, then Delete App.
Android — touch and hold the app icon and drag it to Uninstall, or use Settings, then Apps, then Uninstall.
Your own device backups may still contain a copy until those backups are replaced or deleted. Those backups belong to you, and we have no access to them.

What we hold

We hold no account for you and no copy of your NetRunbook data. The only personal information we would ever hold is an email you chose to send us for support.

Delete a support email

If you have written to support and want that correspondence deleted, email support@clicksparksoftware.com with the subject "Delete my data". We will delete the thread and confirm, normally within 30 days.