Support
FrameHang
Questions and problems come straight to us. Include your device model and the app version from the settings screen, and the first reply will be a useful one.
Email about FrameHangOr write to support@clicksparksoftware.com. Replies normally come within two business days.
Frequently asked
Can I use my own photographs in the frames?
Yes — that is much of the point. Import your own images and see them on the wall at the size they would actually print, then swap the artwork without disturbing the layout you have already arranged.
Does the spacing stay even when I move things?
Yes. Set the gap you want and it is held as you rearrange, and frames snap to each other's edges and centres rather than relying on your thumb being steady.
Will it tell me where to put the nails?
It gives you each frame's position and the distances between them, and an order to hang them in, working out from one reference frame. Confirm the figures with a tape measure before making holes, and choose hanging hardware rated for the weight — the app does not see what is behind the wall.
Reporting a bug
What you did, what you expected, and what happened instead. A screenshot is worth a paragraph. If the app crashed, say what you were doing at the moment it went.
FrameHang
ClickSpark Software · support@clicksparksoftware.com
