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Support

TV Sizer

Questions and problems come straight to us. Include your device model and the app version from the settings screen, and the first reply will be a useful one.

Email about TV Sizer

Or write to support@clicksparksoftware.com. Replies normally come within two business days.

Frequently asked

  • How accurate are the measurements?

    Accurate enough to plan with, not accurate enough to drill from without checking. AR measurement varies with your device, the lighting and how much texture the wall gives the camera to track. The app shows a confidence indicator and rounds accordingly rather than displaying false precision — and every plan tells you to confirm with a tape measure before making a hole.

  • My wall is plain white and it struggles. Why?

    A featureless wall gives the camera nothing to track against, which is the hardest case for any AR app. Include something with detail while you scan — the line where the wall meets the floor, a corner, an outlet, a picture frame — and move the phone slowly. Devices with a LiDAR sensor cope better with bare walls.

  • Can it tell me where the studs are?

    No, and it will not pretend to. A phone cannot see through drywall. Use a stud finder for that part, and use TV Sizer to decide where the screen should sit.

Reporting a bug

What you did, what you expected, and what happened instead. A screenshot is worth a paragraph. If the app crashed, say what you were doing at the moment it went.